Shipping Policy
1. Where We Ship
TasteLokal ships across India to all pincodes serviceable by our logistics partners (Shiprocket, Delhivery, and India Post). At checkout, please enter your pincode to confirm serviceability — if your area is currently not covered, we will display a message and you may reach out to us on WhatsApp to request manual coordination.
2. Delivery Timelines
| Region | Expected Delivery |
|---|---|
| Bihar metro cities (Patna, Gaya, Muzaffarpur, Bhagalpur) | 2–4 business days |
| Delhi NCR, Mumbai, Bengaluru, Kolkata, Hyderabad, Chennai | 4–6 business days |
| Rest of India | 5–7 business days |
| North-East, J&K, Andaman & Nicobar | 7–10 business days |
Dispatch happens within 24–48 hours of order confirmation on working days (Monday–Saturday). Orders placed after 4 PM on Saturday or on Sunday/public holidays are dispatched the next working day.
3. Shipping Charges
- Free shipping on orders above ₹999.
- For orders below ₹999, a flat shipping fee of ₹79 is added at checkout.
- Cash on Delivery (COD) is available for select pincodes with a small handling fee of ₹40 — shown transparently at checkout.
- Express delivery may be offered for select metros at an additional cost — choose at checkout when available.
4. Order Tracking
Once your order is dispatched you will receive a tracking link via WhatsApp and email with the courier name, tracking number, and a live tracking URL. You can also view all your orders by logging into your account at /my-account/orders/.
5. Packaging Standards
Every order is packed by hand:
- Inner: food-grade vacuum or heat-sealed pouches as appropriate for the product.
- Outer: corrugated cardboard box with bubble wrap or kraft-paper void fill.
- Liquids (oils, ghee, honey) are individually bubble-wrapped and placed in leak-proof bags.
- Fragile items (papad, brittles) get extra foam cushioning.
We use minimal plastic and prefer recyclable kraft paper wherever possible.
6. Incorrect or Incomplete Address
It is the Customer’s responsibility to provide a complete, accurate delivery address with the correct pincode and a reachable mobile number. If a parcel is returned to us as undeliverable due to a wrong address or unavailability at the time of delivery (after 2 attempts by the courier), we may charge a re-dispatch fee equivalent to the standard shipping charge before sending it out again. Alternatively, the order value (less original shipping charges) will be refunded.
7. Damaged or Lost in Transit
If your parcel arrives damaged (visible crushing, leakage, or tampering of the outer box):
- Photograph the unopened parcel before signing for it.
- Note “damaged on arrival” on the courier’s PoD/sign-on sheet.
- Within 24 hours, send the photos to us on WhatsApp at +91-XXXXX-XXXXX or email hello@tastelokal.in.
We will arrange a replacement or full refund based on your preference. For parcels marked “lost in transit” by the courier, we will issue a full refund or replacement after the courier’s investigation period (typically 5–10 days).
8. International Shipping
We do not currently ship internationally. For bulk corporate or NRI gifting enquiries, please email hello@tastelokal.in.
Last updated: 14 June 2026